Front Desk Officer

Responsibilities Keep front desk tidy and presentable with all necessary material (pens, forms, paper, etc.) Greet and welcome guests Answer questions and address complaints Answer all incoming calls and redirect them or keep messages Receive letters, packages, etc. and distribute them Prepare outgoing mail by drafting correspondence, securing parcels, etc. Check, sort, and forward emails Monitor office supplies and place orders when necessary Providing help and advice to customers using the organization’s products or services. Calling of patients in event of glasses being ready, change and rescheduling of appointments. Working as cashier and store keeper. Typing medical reports. Inventory frames and accessories weekly. Requirements Proven experience as front desk representative, agent, or relevant position will be an added advantage Knowledge of office management and basic bookkeeping Proficient in English (oral and written) Excellent knowledge of MS Office (especially Excel and Word) Strong communication and people skills Good organizational and multi-tasking abilities Problem-solving skills Customer service orientation.