Customs Specialist (Procurement Import)

As the Customs Specialist, you will play a critical role in managing all import and export processes within the business. You will serve as the single point of contact for importation activities, ensuring seamless coordination across procurement and other functions. You will drive efficient customs clearance, ensure compliance with regulatory requirements, and support procurement operations to deliver on Service Level Agreements (SLAs) and Key Business Indicators (KBIs). This role requires strong cross-functional collaboration, operational excellence, and a proactive approach to continuous improvement in import processes. IS THIS YOU? Minimum of 5 years’ experience in import/export, procurement, or supply chain operations Minimum University Degree in Business Administration, Finance, Logistics & Supply Chain Management, Engineering, Legal, or a related field Master’s degree or MBA is an added advantage Professional certification in Procurement (e.g., CIPS) is preferred Strong experience working with SAP or other ERP systems (Purchasing focus) Experience in a cross-cultural and matrix organization is an advantage Fluency in English (additional regional language is a plus) Strong analytical, negotiation, and stakeholder management skills Results-driven with a strong customer focus and ability to develop others YOUR KEY RESPONSIBILITIES Managing end-to-end importation processes to ensure timely clearance and delivery Maintaining shipment tracking systems and providing regular updates Leading review sessions with clearing agents and monitor shipment status Preparing and maintaining all import-related reports (pre- and post-clearance) Analyze clearing efficiency KPIs and manage demurrage costs Ensure timely renewal and availability of all import permits (e.g., SON, NAFDAC, NEPC, etc.) Manage relationships with all clearing stakeholders (shipping lines, terminals, agents, regulatory bodies) Escalate issues promptly and ensure reconciliation and refund processes are completed Drive effective collaboration between procurement and key stakeholders Identify and implement process improvement opportunities in import operations Train and support internal teams on customs procedures and international trade Support implementation of new systems and process improvements Drive automation and digitalization of import processes