Customer Service Specialist

Summary We are totally aligned with the UN Sustainable Development Goal No 7, to - Ensure access to affordable, reliable, sustainable and modern energy for all. Faced with the seriousness of this goal, we are passionately committed to bringing people out of darkness into renewable light and we are looking for tenacious, dogged and resilient people with the same passion. The Role The Customer Ambassador is the primary relationship owner between the company and its customers throughout the customer lifecycle — from onboarding and installation coordination to after-sales support. This role ensures customers feel informed, confident, and supported while representing the company’s commitment to clean energy, transparency, safety, and service excellence. The Customer Ambassador translates technical processes into clear, customer-friendly communication while coordinating closely with sales, technical, and installation teams. Note: This is a non-technical role; however, strong understanding of solar processes and the ability to escalate technical matters appropriately is essential. Ideal Candidate is: Passionate about renewable energy and sustainability. Calm, organized, and solutions- focused. Comfortable managing high-value, long-term customer relationships. Honest, transparent, and accountable. Digitally confident and professional online. Takes ownership and follows through Apply if you : listen deeply, act proactively and resolve issues with empathy You are able to implement and maintain laid down (SOP) structure and processes Demonstrate high-energy and an upbeat attitude Are familiar with managing several social media accounts on several different platforms Know how to convert a prospect to a paying customer Can consistently represent the company’s values, culture, and standards. Do not apply: If you want to be promoted based on length of service alone and not game changing performance. Tasks are likely to include, but not limited to: Customer Engagement & Education Serve as the main point of contact for customers before, during, and after installation. Clearly explain the solar journey, including timelines, installation stages, system components, and expectations. Educate customers on system usage, basic monitoring, warranties, and maintenance requirements in simple language. Provide regular, proactive updates on project status and next steps. Brand Representation & Trust Building Represent the company as a trusted renewable-energy partner. Communicate company values, sustainability commitments, and service standards consistently. Build long-term relationships that encourage referrals and repeat business. Maintain professionalism in all in-person, phone, and digital interactions. Issue Resolution & Customer Advocacy Receive, manage, and resolve customer concerns related to purchase, installation, performance, billing, or service. Take ownership of customer issues from start to resolution. Coordinate with Finance, technical, and operations teams to