Customer Service Representative

Job Summary We are looking to hire a Customer Service Representative (Sales & Conversion) to manage client inquiries, convert leads into bookings, and ensure a seamless and professional client experience. Responsibilities Respond promptly to inquiries via WhatsApp, Instagram, phone, and other platforms Convert inquiries in Job Summary to confirmed bookings and drive revenue Follow up consistently on pending leads Provide accurate information on treatments, pricing, and policies Maintain proper booking records and update CRM systems Upsell and cross-sell services where appropriate Escalate medical or technical questions to the appropriate team Requirements Strong communication and interpersonal skills Sales-driven mindset with ability to convert leads Professional, polite, and customer-focused attitude Ability to multitask XXXX XXXX multiple conversations Previous experience in customer service or sales is an added advantage.