Customer Service Intern

We are building a structured, high-performing team and are looking for a Customer Service Intern to support our daily operations during a busy period. Role Overview We are seeking a proactive and reliable Customer Service Intern to support client enquiries, bookings, and communication. This role is critical to ensuring smooth day-to-day operations, especially during peak periods and staff leave. Key Responsibilities Respond promptly to customer enquiries (WhatsApp, calls, and social media) Assist in converting enquiries into confirmed bookings Follow up with leads and maintain communication with clients Provide clear and professional information about iKooK services Support scheduling and coordination with the operations team Maintain accurate records of enquiries and bookings Work Structure Fully remote role Must be available during daytime working hours Required to work 5–6 days per week (including weekends if needed) Requirements Based in Nigeria Strong communication and customer service skills Responsive and reliable (very important) Comfortable using WhatsApp, Google Docs/Sheets Able to learn quickly and follow processes Previous customer service experience is a plus What We’re Looking For Someone proactive and not waiting to be told everything Someone who can handle clients professionally and confidently Someone who understands the importance of speed and accuracy in communication Benefits Monthly stipend (to be discussed) Hands-on experience in a fast-growing startup Opportunity to transition into a long-term or part-time backup role Exposure to operations, client management, and service delivery Important Note This role is initially for 1 month to provide coverage during a busy period. Strong performers may be retained as ongoing support for seasonal coverage (day or evening shifts) .