Customer Service Intern

Job Summary Handle customer complaints and work in the capacity of the supervisor when none available Ensure the ticketing target is met and consulting with the supervisor and other senior ticketing staff on different ways to achieve target. Provide correct information regarding fares, ticketing, product knowledge and refunds to customers. Produce daily stats figures on number and types of tickets issued. Develop an in-depth knowledge and understanding of the airline, IATA and round the world fares. Ensure the airline product is sold to its maximum capacity. Ensure adequate procedures are implemented and customer requirements are maintained. Ensure all shifts are covered in case of training or unexpected sick leave. Other responsibilities as assigned.