Customer Service Executive / Admin Assistant

Key Responsibilities Customer Service Duties: Respond promptly to customer inquiries via phone, email, and in person Handle customer complaints and provide appropriate solutions in a timely manner Maintain accurate records of customer interactions and transactions Follow up with customers to ensure satisfaction and retention Provide product and service information to customers. Administrative Duties: Manage office correspondence, including emails, calls, and letters Maintain filing systems (physical and electronic records) Schedule appointments, meetings, and manage calendars Prepare reports, presentations, and other documentation Monitor office supplies and place orders when necessary. Support other departments with administrative tasks as required Requirements & Qualifications Minimum of an OND / HND / Bachelor’s Degree in Business Administration or a related field Proven experience in customer service or administrative roles Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in Microsoft Office (Word, Excel, Outlook) Ability to work independently and as part of a team High level of professionalism and attention to detail Key Skills: Customer relationship management Problem-solving and conflict resolution Time management Attention to detail Communication skills (written and verbal).