Concierge / Host Team Lead

About the Role We are seeking a smart, intelligent, and highly proactive Concierge/Host Lead to drive first impressions, guest experience, and customer retention at our luxury club house. This role is not basic hosting it is a strategic, revenue-influencing position responsible for managing guest relationships, coordinating elite service delivery, and leading the concierge team to deliver exceptional, memorable experiences. Responsibilities Lead and manage the Concierge/Host team with professionalism and authority Oversee guest reception, seating, and overall first impression experience Build and maintain strong relationships with high-value guests (VIPs & Royals) Ensure consistent guest check-ins and satisfaction monitoring Drive table occupancy, reservations, and repeat patronage Coordinate seamlessly with Floor, Bar, and Service teams for smooth operations Handle guest complaints swiftly and intelligently Maintain accurate guest data, preferences, and feedback logs Set the tone for energy, class, and hospitality standards on every shift. Requirements Proven experience in hospitality, nightlife, or luxury service environments Strong leadership presence and decision-making ability Excellent communication and interpersonal skills Highly observant, proactive, and solution-driven Well-groomed, attractive, and naturally host-worthy in appearance and carriage Confident, emotionally intelligent, and socially aware Ability to work in a fast-paced, high-pressure environment Must reside within close proximity or be able to commute reliably. What we are looking for: Someone who commands attention without saying too much A natural people-reader who understands guest needs instantly A leader who can balance class, control, and charisma Someone who sees beyond service and understands experience, sales, and retention.