Community Manager

About the Role: The Community Manager will build, engage, and manage the company’s online and offline communities. This role involves fostering meaningful relationships with members, driving engagement, moderating conversations, and creating a positive brand experience. The ideal candidate is people-oriented, creative, proactive, and passionate about building vibrant communities that support brand growth and customer loyalty. Key Responsibilities: Community Engagement & Management Build, grow, and manage the brand’s community across platforms (WhatsApp, Telegram, Facebook Groups, Instagram, LinkedIn, etc.) Initiate and drive daily conversations to keep the community active and engaged Respond to comments, messages, and inquiries in a timely and professional manner Moderate discussions to ensure compliance with community guidelines Foster a positive, inclusive, and engaging community culture Content & Communication Create and share engaging content tailored to the community (posts, updates, polls, discussions, announcements) Collaborate with the marketing team to align community content with brand messaging Develop weekly/monthly content calendars for community engagement Share updates about products, services, events, and company initiatives Community Growth & Activation Develop and execute strategies to grow the community organically Plan and run engagement campaigns, challenges, and interactive sessions Identify and onboard community ambassadors, influencers, or active members Encourage user-generated content and participation Events & Programs Plan and coordinate virtual and/or physical community events (webinars, meetups, workshops) Support execution of brand events and ensure community participation Gather feedback from community members post-events Analytics & Reporting Track community growth, engagement, and activity metrics Monitor feedback, sentiment, and trends within the community Provide regular reports with insights and recommendations Use data to improve engagement strategies and community experience Customer Support & Feedback Loop Act as the first point of contact for community-related inquiries Escalate issues or complaints to the appropriate team when necessary Gather feedback from the community and share insights with internal teams Identify recurring concerns and suggest improvements Requirements: Bachelor’s degree in Marketing, Communications, Business Administration, or related field (preferred) 1–3 years of experience in community management, social media management, or related roles Strong communication and interpersonal skills Experience managing online communities (WhatsApp, Telegram, Facebook Groups, etc.) Ability to create engaging content and drive conversations Strong problem-solving and conflict resolution skills Proficiency in social media and community management tools Ability to work independently and collaboratively What We Offer: Competitive salary. Employer Pension Contribution. Lots of room for personal and p