Call Center Representative

Clinix Healthcare is seeking a professional, energetic, and customer-focused Call Center Representative to join our front-line team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent patient support, and ensuring a positive experience for all callers. Responsibilities Answer inbound calls from patients, clients, and partners in a professional and courteous manner. Schedule appointments, handle enquiries, and provide accurate information about our services, tests, and procedures. Make outbound calls for appointment confirmations, follow-ups, and reminders. Manage patient complaints and escalate complex issues to supervisors when necessary. Update patient records accurately on the CRM/Health Information System. Provide product/service information and address billing or insurance-related enquiries. Maintain call logs, records, and generate daily reports on call activities. Work collaboratively with other departments to ensure seamless patient support. Adhere to call center scripts, policies, and healthcare data protection standards. Requirements & Skills Excellent verbal communication and active listening skills. Strong customer service orientation with a friendly and empathetic approach. Ability to handle high call volumes and work under pressure. Proficient in computer usage and CRM software. Good problem-solving skills and attention to detail. Ability to speak clearly in English (additional local language is an advantage). High level of integrity and confidentiality. Qualifications Minimum of OND / HND / Bachelor’s degree in any relevant field. Proven experience as a Call Center Representative (1–2 years experience preferred). Experience in a healthcare or hospital environment is a strong advantage. National Youth Service Corps (NYSC) completed (where applicable).