Business Manager

Job Description Responsible for interpreting and implementing strategic cinema business plan. Manage the entire cinema team to deliver superior service to customers Develop and nurture internal and external relationships to help achieve business objectives Develop initiatives and search for viable opportunities for business and EBITDA growth Participate in the development and implement the budget for assigned site Maintain extensive knowledge of current market conditions, market share and trends and prepare periodic reports on achievements. Operations To implement, maintain and ensure adherence to Operations Standards, Company Policies and Procedures and initiatives. To deliver excellent Guest service through well trained and highly motivated teams. Ensure that Guest concerns are responded to appropriately and in a timely manner. Ensure all Guest feedback is reviewed and analysed, action plans created where necessary To propose and prepare with the filmbooking department, a performance schedule plan to meet business plan objectives. To drive daily retail profitability by maximising RPH & minimising shrinkage and wastage. Ensure relevant checks and balances are in place to ensure delivery of KPI's To pro-actively manage operational costs on a day-to-day basis through effective management of controllable costs, third party contractors and team members. Accountability for the whole employee life cycle of all employees. This includes managing the performance of all employees by cultivating a team spirit, effective coaching and performance management. Manage in-cinema's marketing; maximising audiences for films and other events therefore, increasing admission numbers to increase market share of Filmhouse cinemas and achieve financial growth Overall responsibility over the safety of employees and guests by complying with company standards, Health and Safety and Environment legislation and meeting all other statutory requirements. To manage and operate security systems and processes to prevent loss and to ensure the security of cash, assets, Guests, and employees at all times Revenue Assurance: Responsible for all cash and cash assets at assigned location Responsible for the disbursement and management of petty cash at the site. Responsible for cash evacuation/banking as directed. This includes cash preparation for bank pick-up / drop-off and to send report to site accountant for compilation. Qualifications Bachelor’s Degree in relevant field from an accredited university Minimum of 5 years in operations management at a supervisory level (retail experience preferred.