Business Intelligence Officer

Key Responsibilities Performance Monitoring & BI Collaboration: Work closely with the Business Intelligence (BI) team to monitor daily, weekly, and monthly product and segment performance. Review dashboards, reports, and performance trackers to identify gaps, anomalies, and underperformance. Catalogue performance issues and observations in a structured and traceable manner. Issue Tracking & Follow-through: Log issues identified through BI reports, customer feedback, and internal reviews. Actively follow up with relevant stakeholders (product, sales, IT, support, finance, etc.) to drive resolution. Track issues to closure and provide regular progress updates. Insights & Analysis: Collate insights from customers, account teams, support teams, and internal meetings. Translate qualitative feedback and quantitative data into concise insight summaries. Support recommendations for product and engagement improvements. Reporting & Visibility: Support preparation of daily, weekly, and monthly performance updates. Maintain simple dashboards, trackers, and action logs. Highlight risks, trends, and exceptions requiring escalation. Documentation & Knowledge Management: Prepare meeting notes, summaries, and presentations. Maintain organised documentation of segment performance and resolutions. Support preparation of internal reviews and planning sessions. General Support: Assist with ad-hoc analysis, presentations, and special projects. Support planning and preparation for customer engagements. Required Skills & Competencies Undergraduate or recent graduate in Business, Economics, Engineering, Data/Analytics, Marketing, or related discipline Exposure to BI tools or reporting is an advantage Strong analytical and problem-solving skills High attention to detail and follow-through Strong organisational and documentation skills Good written and verbal communication skills Comfortable working with data, reports and presentations Proficient in Microsoft Excel, PowerPoint, collaboration tools (e.g. Teams). Knowledge of BI dashboards and internal performance trackers. Structured mentoring and regular check-ins with the segment team.