Assistant Operations Delivery Manager

Job Summary The Assistant Delivery Manager is responsible for managing assigned customer projects and ensuring that all projects are completed on time and closed out efficiently to facilitate timely revenue collection. He/ she shall be responsible for the overall profitability of assigned projects and maintaining high level of customer satisfaction. The ideal candidate will possess a strong background in Services Project management, strong commercial acumen with a Project Management Professional certification being highly desirable. Additionally, the ADM will manage customer relationships, ensuring excellent service delivery throughout the project lifecycle. Duties & Responsibilities Lead the planning, execution, and completion of assigned projects, ensuring compliance with client requirements and high levels of customer satisfaction, while also assessing the financial impact of project decisions. Coordinate with clients, subcontractors, and internal teams to ensure service excellence and strong customer relationships, focusing on maintaining profitability throughout the project lifecycle. Develop and maintain effective communication channels with field staff, ensuring they are equipped with the necessary resources and information to deliver projects within budget and on time. Manage, mentor, and develop the field operations team, including supervisors, technicians, and support staff, to enhance performance and ensure a strong understanding of commercial goals. Ensure high levels of safety, performance, and compliance across the team in accordance with company and industry standards, understanding how safety impacts overall project costs and profitability. Conduct regular team meetings and briefings to ensure alignment on goals, tasks, and safety protocols, emphasizing the importance of cost management in project execution. Implement and maintain operational best practices to ensure optimal efficiency and safety in field operations, aiming to enhance the bottom line through continuous improvement. Act as the liaison between clients and the field operations team, ensuring client satisfaction throughout project delivery while also focusing on meeting or exceeding financial targets. Address client queries and concerns promptly, ensuring a high level of customer service and fostering long-term client relationships that contribute to repeat business and profitability. Evaluate project performance post-completion to assess profitability, P&L implications, and areas for improvement, ensuring continuous enhancement of service delivery and commercial acumen within the team. Requirements Education: Bachelor’s Degree in Engineering, an MBA is a plus. Skills & Knowledge: Project Management: Proficient in project planning, execution, budgeting, and risk management, with a focus on maximizing profitability. Commercial Acumen: Strong understanding of profit and loss management, financial reporting, and the impact of operational decisions on the bottom line. Fie