Application Support (IT Wholesale/Tech Operations)

About the job Manage day to day (or overnight) operational issues; ensuring or guaranteeing 99.9% stability and availability of the bank's financial (or non-financial) applications. Key Responsibilities Support the Bank's applications. Coordinate system changes and deployment in line with the release note approved by the Unit Head. Coordinate End of Day / Start of day on CBA (where applicable) and ensure that that the applications are readily available before 7.:45am and real time online (for online applications) Coordinate system changes Systems performance monitoring Provide 2nd Level user support for Flexcube (or other third-party application) escalated problems Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner withing SLA. Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation. Coordinate backup restoration test Perform other duties as assigned by the Team Lead, Enterprise Applications or Payment Applications or Regulatory Applications Requirements Required Knowledge, Skills and Abilities: Ability to work in a fast paced, collaborative environment Ability to learn and dedication to service delivery. Proficient in office automation tools (e.g. Microsoft Office, etc.) Proficient in SQL Tech Savvy Swift issue resolution Strong troubleshooting, analytical, and problem-solving Strong written & oral communication Relationship management Team collaboration/ conflict management Self-Management / General managerial/ administration Qualification & Experience Mandatory Bachelor's degree in computer science, Engineering, Operational or Numeric Science or (any other relevant discipline) Minimum of 3 - 5 years of IT Application support, service or operations experience in a technology, banking, fintech or related environment Certification(s) in IT Service Management or MCP or OCP Knowledge of SQL Server, MySQL and application servers Ability to work in a high-availability environment with 24/7 support Desirable Other related professional qualifications Master's Degree in relevant field Experience supporting large-scale or highly regulated financial institution