AI & Support Specialists

Role Description We’re hiring across our growing AI Operations and Customer Experience teams. You’ll be working on live projects with global clients, handling work that requires precision, sound judgment, and a high standard of execution. Depending on your skills and the team you’re placed in, you'll operate at the intersection of AI and human experience, helping train intelligent systems or managing real-world interactions that shape how global products perform. What we're looking for We screen for aptitude, attitude, and adaptability, not just experience. Strong candidates typically share these traits: Strong attention to detail and ability to follow structured processes Excellent written and verbal communication skills Problem-solving mindset and sound judgment Ability to work independently and as part of a team Comfortable working with digital tools and platforms (you pick up new tools, platforms, and systems quickly) Adaptability in a fast-paced, evolving environment A completed bachelor’s degree (any discipline) and completed NYSC Proficiency in additional languages (French, Spanish, Arabic, Mandarin) is a plus What we offer Competitive compensation Structured onboarding and continuous training through Hugo Academy A clear career path — Hugo promotes from within, and many of our team leads, QA specialists, and project managers started as agents Access to upskilling programmes in areas like quality assurance, data/AI operations, and leadership A supportive, high-performance culture that values precision, initiative, and growth The opportunity to work with leading global technology, healthcare, media, and e-commerce companies