Service Centre Manager

Key Responsibilities Oversee Service Centre Operations: Manage the overall operations of the Service Centre, including profiling activities, coil and finished goods inventory management, and ensuring the facility is maintained in a safe and orderly condition. Drive Direct Sales Performance: Lead and manage the direct sales team to grow direct business within the assigned region and achieve sales targets. Manage Walk-in Customer Sales: Ensure efficient handling of walk-in customer enquiries and sales while maintaining high service standards and customer satisfaction. Coordinate Distribution Orders: Ensure distributor customer orders are accurately profiled and dispatched in accordance with instructions from the Customer Service Department. Support Project Sales: Coordinate and drive project sales opportunities through close collaboration with the Technical Sales Representative. Implement Marketing Initiatives: Coordinate and execute MARCOM activities and promotional programs for the Service Centre in collaboration with the Marketing team. Promote Roofing Solutions: Drive growth of the Roofing Solutions business by promoting bundled sales of roofing sheets, accessories, and truss systems. Manage Profitability: Monitor and manage the Service Centre’s performance to achieve the targeted contribution per metric ton (MT). Requirements Minimum Requirements Minimum academic qualification:  Bachelor’s Degree in any business-related field Qualifications as an added advantage:  Diploma in Sales & Marketing General work experience (years): 7-10  years Specific to the position (level/discipline/years): 2 - 3 years Industry:  FMCG / Manufacturing / Building Key competencies and skills: Excellent Communication skills Analytical skills Leadership Skills Sales acumen Presentation skills Interpersonal skills Problem-solving skills