Replenishment Specialist

Position Summary With a history spanning over 150 years, Nestlé didn’t become the world’s leading food and beverages brand by chance. Perfection is at the heart of what we do, and our people are always looking for the next big idea to cement our status. We are now looking for a Replenishment Specialist to be based in Kenya. In this role you will be responsible for ensuring optimal product availability at customer distribution centers and stores through data‑driven forecasting, proactive inventory management and strong collaboration between Customer, Demand & Supply Planning, Sales, and Physical Logistics. The role safeguards service levels, minimizes waste and drives continuous improvement across the replenishment and order‑to‑cash value stream. A day in the life of a Replenishment Specialist : Replenishment Planning & Inventory Optimization Utilize advanced forecasting and planning tools to develop optimal replenishment orders within Nestlé or customer VMI/CMI systems. Balance service level, inventory targets, capacity constraints and customer delivery requirements. Monitor leading indicators such as system alerts, stock holding, and demand changes. Maintain master data inputs including lead times, delivery windows, network flows and NPD introductions. Out‑of‑Stock (OOS) Risk Management Proactively identify OOS vulnerabilities through analytics on demand patterns, stock levels and forecast deviations. Lead the mitigation actions—including dynamic stock allocation rules, prioritized customer replenishment, and cross‑functional escalation. Ensure early and clear communication with all stakeholders including Sales, DSP, Physical Logistics and Customer. Customer Collaboration & Issue Resolution Act as the key operational contact for VMI/CMI customers on stock‑related issues. Provide timely visibility to customers regarding supply risks, recovery plans and stock movements. Partner with customer teams to optimize DC‑to‑store performance and reduce stock losses. Exception & Order Fulfilment Management Collaborate with CSA teams in resolving exceptions such as load optimization, carrier selection, credit blocks, delivery delays and appointment constraints. Lead root‑cause identification and long‑term corrective actions to minimize recurrence. Support accurate and timely order fulfilment aligned to OTIF and COF metrics. Billing, Returns, Claims & Deductions Management Support CSA in proforma invoice creation, billing corrections, and exception resolution. Guide mitigation for product refusals to minimize financial impact while maintaining customer goodwill. Ensure claims/deductions are validated and processed within SLA to protect customer experience and financial accuracy Continuous Improvement & Digital Enablement Identify process gaps and improvement opportunities across replenishment, forecasting, order processing, and exception management. Promote automation, data‑driven decision‑making and system enhancements. Participate in market or regional proj