Quality Engineer Customer Quality & DQA

The job holder will define and specify activities, processes, and standards to fulfill the quality requirements for manufactured materials, components, and products. He will continuously monitor the quality of products received, stored, and dispatched to ensure all meet set and agreed standards so as to drive a consistent product experience to the end customer across markets. R&Rs Quality management: Sample and visually monitor the quality of all import’s products, Local manufacturing products, stocks in the trade, received, and ensure all products being dispatched meet the quality requirements and product labeling to comply with country specific quality standards. Analysis: Ensure to drive and guide primary analysis of customer return, field defects, and ensure to deliver the analysis reports to Manufacturers for improvement. Follow-up for timely implementations of solutions. Weekly and monthly analysis report to the Product Quality & engineering team. Lead and drive the solution for Non-product related & customer awareness related issue. Project Management: Track data, identify improvement projects, and manage cross functional implementation to maintain and improve quality standards. Data Management: Set and Audit data accuracy in the system, and ensure that Data input to the system is accurate and complete for product failure rate analysis. Proactively and consistently highlight any field failures and ensure follow-up for timely actions and implementation of the solution. Auditing, monitoring, and determining the quality of Local manufacturing processes and/or outputs against defined internal and regulatory standards. Auditing of Cross functional departments, i.e., service centers, warehouse, call centers, etc., to ensure that Pre-defined protocols are being followed, which leads to customer satisfaction. Training & Guidance: Training to teams across Opco, coaching & guidance to execute the quality improvement activities, special Quality drive execution and time to time Quality project execution. Safety: Ensure and coordinate all safety and quality standards are adhered to from the point of product storage and movement within the Warehouse, support with communication of and adherence to the company wide safety awareness initiative, ensuring a safe, productive work environment for all & respective in-house service/repair centers. Organizing for the disposal of unrepairable goods Reports: Manage Weekly and monthly MRM (management review meeting) reports for Kenya. Report and troubleshoot manufacturing process deviations and defects in finished goods. Maintain the infrastructure and systems necessary to consistently ensure the timely delivery of quality products KPIs Turnaround time (TAT) (Improve speed of Issue identification, timely and accurate data diagnosis, containment, & resolution) Product Defect Rate improvement Auditing & Improvement Carry out inspection and Analysis within the specified time Gap Analysis and Improvement plan Meet all s