Loans Officer-Nairobi & Nakuru

Job Overview Fanikisha Micro Finance Bank is a non-deposit taking Microfinance institution that currently advances loan facilities to Micro Small & Medium Enterprises (MSMEs). We are seeking a motivated and detail-oriented Loans Officer to join our dynamic team. The ideal candidate will play a key role in evaluating and processing loan applications while ensuring excellent customer service and adherence to our lending policies. Key Responsibilities Identify potential clients and market various loan products. Evaluate and appraise the creditworthiness of clients. Conduct home and business premise visits prior to loan disbursement. Communicate with clients to collect all necessary information before granting loans. Assist clients in filling out loan application forms and compiling supporting documents. Develop referral networks to attract future clients. Foster trust and build strong relationships to enhance customer loyalty and satisfaction. Assess customer needs and explore all available options for our diverse loan products. Review delinquent accounts and maintain a low portfolio at risk (PAR). Conduct ongoing debt collection and recovery efforts for the loan portfolio. Serve as the liaison officer between clients and Fanikisha Microfinance Bank Requirements Bachelor’s degree/Diploma in Finance, Business Administration, or a related field is preferred. 1-2 years of experience in a loans officer or similar role. Strong analytical and problem-solving abilities. Excellent communication and interpersonal skills. Proficient in customer service and relationship management. Knowledge of credit assessment and loan processing. Ability to work independently and as part of a team. Proficient in Microsoft Office Suite