Learning & Development Officer

KEY RESPONSIBILITIES Design, implement, and evaluate training & development programs aligned with business goals Conduct training needs assessments to identify skill and performance gaps Develop learning plans, materials, and delivery methods (workshops, e-learning, coaching) Monitor and track training effectiveness and employee performance improvement Partner with department heads to build team capability and succession pipelines Drive onboarding and continuous learning initiatives Maintain training records and support HR reporting and compliance Provide support on employee development, engagement, and performance improvement initiatives REQUIREMENTS Bachelor's degree in Human Resources, Education, Business Administration, or a related field (Mandatory) 3+ years' experience with at least 80% of the role focused on Learning & Development (Mandatory) Strong understanding of training methodologies, adult learning principles, and performance management Knowledge of labor laws and HR best practices Excellent facilitation, communication, and presentation skills Strong organizational and analytical abilities Empathy, relationship-building, and stakeholder management skills High integrity, confidentiality, and a proactive mindset