Leader Support Specialist

Responsibilities Acts as primary point of contact and serves as an advocate for ecclesiastical leaders in their assigned area and language (Bishops, ward and stake clerks). Would respond to calls, messages or emails received from them and provide education on new systems and processes as applicable. Seek to understand the leader challenges and analyze the best way to resolve all issues completely and timely with little help. (Answers may not always exist.) Appropriate use and contact with the Collaboration Cloud to provide a stronger specialized knowledge to meet ecclesiastical leaders needs. This involves resolving technical, processes and administrative enquiries via phone and email. May assist in creating specific training and self- help material for them. Provide input into process, procedures, systems, and training improvements, based on feedback from leaders. Look for ways to improve processes and provide feedback to the Area Leader Support Manager. Work with the Global Services Department (GSD) and Area personnel as needed. Qualifications Must be worthy to hold a current temple recommend Bachelor's Degree1 year of applicable work experience in a contact center environment, or a combination of education and applicable experience of 5 years. Strong listening skills to understand the customers needs and know how to help them. Good customer focused approach to finding solutions and working with leaders. Ability to provide feedback on processes to help make changes and improvements. Experience with a Customer Relationship Management system with Service Now Knowledge of Church organization and leaders responsibilities an advantage Any other assigned duties by the manager