Human Resource Manager

The HR Manager will provide hands-on leadership of the day-to-day HR operations function, ensuring consistent, compliant, and high-quality HR service delivery across all sites. The role serves as the critical operational bridge between the Director of Human Resources, internal business stakeholders, a geographically distributed HR team and external HR consultants. The role requires an experienced HR practitioner who thrives in high-volume operational environments, can manage and develop an HR team, and brings the discipline to translate strategic HR direction into consistent on-the-ground execution. Key responsibilities Oversee and manage the full cycle of day-to-day HR operations across all sites, ensuring uniform standards and timely service delivery. Develop, implement, and continuously improve HR operational processes, workflows, and standard operating procedures (SOPs). Monitor HR service delivery metrics and take corrective action where performance gaps are identified. Ensure HR administration — including contracts, onboarding, offboarding, employee records, and leave management — is executed accurately and on time. Drive the adoption of structured HR practices as the business transitions from its prior decentralised model. Provide day-to-day supervision, guidance, and professional development support to a geographically distributed HR team. Coordinate workloads, set clear priorities, and maintain accountability across field-based HR officers and administrators. Build team capability through coaching, regular performance reviews, and structured learning initiatives. Foster a culture of service excellence, consistency, and continuous improvement within the HR team. Act as the primary operational interface between the external HR consulting firm, the Director of Human Resources, and internal business units. Translate strategic HR direction and frameworks from the consulting firm into actionable plans and communicate these clearly to the HR team. Provide regular, structured HR operational updates to the Director of Human Resources and flag issues requiring strategic attention. Collaborate with site managers and departmental heads to understand workforce needs and deliver responsive HR support. Ensure organisational compliance with the Employment Act 2007, the Labour Relations Act, and all applicable employment regulations. Manage employee relations matters, including grievances, disciplinary processes, and dispute resolution, ensuring procedural fairness and legal compliance. Maintain up-to-date knowledge of evolving labour legislation and proactively advise management on implications for the business. Oversee Collective Bargaining Agreement administration where applicable, coordinating with management on compliance obligations. Maintain robust HR documentation, audit trails, and records management practices to support compliance and governance. Support the effective management of a mixed workforce (casual, fixed-term, and permanent staff), in