HR & People Operations Manager

The HR & People Operations Manager will lead the People & Culture function at Ando, providing strategic direction and operational oversight during a critical phase of organisational scale. This role is designed for someone who can think strategically while enabling execution, helping build strong HR foundations, scalable structures, and a high-performance culture across multiple markets. Key Responsibilities Strategic HR Leadership Act as a strategic partner to the CEO and leadership team on all people-related matters Drive organisational design, workforce planning, and role structuring Build and evolve a scalable People & Culture strategy aligned with business goals HR Operations & Systems Oversee HR operations to ensure consistency, efficiency, and compliance Review and strengthen HR policies, frameworks, and internal controls Ensure effective execution of HR processes across locations Talent & Workforce Planning Lead hiring strategy across functions in line with growth priorities Ensure recruitment aligns with long-term organisational design and capability needs Support building strong pipelines for critical roles Leadership Advisory & Employee Relations Serve as a trusted advisor to leadership on team structure, performance, and people challenges Handle complex employee relations matters with maturity and fairness Ensure consistent, compliant, and well-documented decision-making Performance Management & Culture Design and implement performance management frameworks and review cycles Drive initiatives to strengthen culture, accountability, and engagement Support leaders in building high-performing teams Compliance & Governance Ensure full compliance with Kenyan labour laws and HR best practices Maintain strong governance across contracts, documentation, and policies Identify and mitigate people-related risks proactively Qualifications & Experience Bachelor’s degree in Human Resource Management, Business Administration, or related field CHRP (Certified Human Resource Professional) certification is preferred Registered member of the Institute of Human Resource Management (IHRM) 3–5 years of HR experience, with at least 2 years in a supervisory or advisory role Experience in high-growth or scaling environments is strongly preferred