GPS Installation Manager

Key Responsibilities: Process Ownership & Development Take full ownership of the end-to-end GPS installation and re-installation process Analyze existing workflows, identify inefficiencies, and redesign processes for scalability and efficiency Build clear structures, SOPs, and tracking systems where they are missing or insufficient Continuously test, refine, and optimize processes based on data and field feedback Team Leadership & Capability Building Lead and develop 3 operational teams: Admin Team

• ensuring accuracy and reliability of system data Installation Coordinators
• managing technicians, training them, and ensuring high-quality installations Re-installation Coordinators
• engaging offline clients and coordinating priority re-installations with branches Set clear expectations and build a performance-driven culture Identify skill gaps and implement training and development plans Empower teams to follow structured processes while maintaining flexibility where needed Performance, Quality & Problem Solving Define and track key KPIs (e.g., installation turnaround time, GPS uptime, re-installation success rate) Use data to identify root causes of issues, not just symptoms Actively troubleshoot operational challenges and implement sustainable fixes Ensure consistent quality of installations across all regions Who We Are Looking For: This role is not for someone who only maintains systems, we are looking for someone who: Enjoys building processes from scratch and improving broken ones Is comfortable working in fast-changing, sometimes unstructured environments Thinks in terms of systems, root causes, and long-term solutions Takes ownership and drives initiatives independently Requirements: Proven experience in operations or process management Strong leadership experience managing multi-layered or distributed teams Experience coordinating field or regional operations Strong analytical and problem-solving mindset Ability to turn ambiguity into clear structure and execution Excellent communication and stakeholder management skills Bachelors Degree/ Diploma in Engineering or any related Technical Field.