Digital Product Management and IT Engineering Intern - First Assurance Kenya

Job Description Business process documentation and mapping (As-Is / To-Be workflows) for digital transformation and related automation initiatives Stakeholder research, persona development, and customer journey mapping to support human-centred design practices Backlog management support - maintaining sprint documentation, status reports, and deliverable tracking across active product workstreams Preparation of presentation decks, reports, and artefacts for steering committees and stakeholder review sessions Market and internal research to inform product decisions and benchmark against industry best practice Support in change management activities, adoption tracking, and post-go-live feedback coordination Coordination and follow-through on action items arising from project meetings and stakeholder engagements Education & Qualification Required: The ideal candidates must have a bachelor’s degree or equivalent qualification with at least a Second-class upper honour; and must have completed their qualification within the last one year or is scheduled to complete on or before April 2026. Qualification in the following disciplines: Computer Science, Software Engineering & Cloud Computing/related disciplines. Candidates with certifications in Agile, Artificial Intelligence, Software Development are similarly required. Should be 25 years and below.