Administration & Customer Service Coordinator

Key Responsibilities Administration & Office Operations Oversee daily office operations including security, maintenance, inventory, and records management Manage front office activities including receiving guests and handling calls Coordinate internal and external communications (emails, memos, enquiries) Student Administration & Support Manage the full student admission and onboarding process Track attendance, performance reports, and student satisfaction feedback Coordinate timetables, learning materials, and e-learning logistics Ensure timely communication to students on academic and administrative matters Maintain accurate student records, databases, and reports Support certification processes, final projects, and student placements Trainer Coordination Support trainer onboarding and ensure agreements (MOUs) are in place Coordinate training schedules, calendars, and communication Ensure timely submission and quality control of lesson plans and materials Maintain organized records of training content and recordings Track trainer attendance and support invoice reconciliation Facilitate trainer feedback and continuous improvement initiatives Certification & External Body Coordination Act as liaison with certification bodies (e.g., CIM) Support students through certification processes and communicate results Maintain certification performance records and reports Customer Care & Relationship Management Build and maintain strong relationships with students, trainers, and stakeholders Handle enquiries, feedback, and complaints promptly and professionally Monitor satisfaction levels and implement improvements Maintain accurate customer records and reports Drive engagement, referrals, and repeat business General Support Provide administrative support to finance (documentation, petty cash, collections) Support marketing and other teams as needed Contribute to a collaborative, team-oriented environment Qualifications & Requirements Bachelor’s degree in Business Administration or a related field Minimum of 3 years’ experience in an administrative or customer service role Strong communication, organizational, and problem-solving skills High attention to detail with the ability to manage multiple priorities Proficiency in Google Workspace and administrative systems Ability to use relevant AI tools Strong interpersonal skills with a customer-centric mindset Ability to work both independently and collaboratively