Visa Center Agents

About The Job We are looking for our new Visa center based in Accra  Ghana for talented Visa Center Agents  Temporary (3 months) Agent has the responsibility for handling Visa Applications in accordance with company processes. Your Key Responsibilities will be: Handle daytoday Visa Applications in compliance with Standard Operations Procedures

• greeting customers, supporting completion, and checking of applications, obtaining biometric data and other documentation Proposal & Sales of Added Value Services (AVS) to Visa Applicants Following an established and defined filing and administration process, guided by a computerbased system Ensure engagement with applicants, provide a firstclass service and positive customer experience Flag to Management/Supervision applications that may give rise to concern Handle customer complaints assertively, and efficiently Support initiatives to support the ongoing improvement of business performance Those missions are subject to evolution depending of the business needs. Essential Requirements: Minimum of 1year customerfacing customer service experience Very good English speaking. Other languages are a plus. Robust knowledge of customer service techniques and principles Demonstrable experience in a customer service role engaging direct liaison with the public Working in a fastpaced and at times highly pressured environment Competent technology skills with MS Office