Information Technology Assistant

About The Job Job Summary: The IT Assistant will provide support in the IT Department by analyzing data to recommend improvements to existing systems and processes. He/she will be setting up new computers, networks, and software for new employees, report challenges to superiors and recommend viable solutions to varied IT challenges. Duties and Responsibilities: Installing operating systems and other computer software applications on new computers Providing IT support to IT staff by answering phones, processing paperwork, and responding to user requests Coordinating with other departments to ensure that all IT technology and infrastructure is working properly. Collecting, analyzing, and storing data for use in reports Assisting with computer network security by scanning for vulnerabilities and viruses Providing technical support for computer hardware and software issues Provide administrative support by preparing reports, monitoring email and tickets, Maintain files for network documentation, inventory, and topology as directed by the team Order supplies, parts, replacement equipment, cables Physically installing network equipment, running cables, moving equipment, labeling devices/cables Logging, troubleshooting, and resolving help desk tickets Required Skills & Qualifications: A bachelor’s Degree in computer science, computer engineering, information technology, or any other related discipline from a recognized university Minimum of 1-2 years’ post National Service experience in similar role in a global trading company or from a manufacturing background. Web development experience in either HTML, CSS, JS, Java and/or.Net will be an added advantage. Familiar with server hardware, software installation, and maintenance, in coordination with corporate IT processes and procedures. Familiar with network implementation and maintenance, in coordination with Corporate IT practice Expert knowledge of Microsoft Excel, Outlook, and HTML and the ability to work remotely to resolve challenging IT challenges. Clear attention to detail, ability to assist in resolving other IT related issues, and willingness to learn and take initiative. Must be able to think outside the box