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We are currently looking for a Nordic Master Trainer to an exciting opportunity with our client Samsung! This is an ongoing consultancy role starting as soon as possible, taking your notice period into account.

Help Us Create What Can’t Be Done

Everything we do at Samsung is driven by an unyielding passion for excellence—and an unfaltering commitment to develop the best products and services on the market. In today’s fast-paced global economy, change is constant and innovation is critical to a company’s survival. As we have done for 80 years, we set our sights on the future, anticipating market needs and demands so we can steer our company toward long-term success. As Accounts Payable Specialist, you will have an integral part in ensuring we stay on top of the market and continue to enrich and simplify the consumers’ lives.

Why join our team? / A message from our team!

The possibility to together with Head of Retail set the framework, strategy and way or working for the whole Samsung training team. A highly diverse role with many stakeholders both internally and externally and freedom to do make a great impact. As one of the biggest tech companies in the world there are endless possibilities for the right candidate.

What will this role achieve?

As Nordic Master Trainer, you will have the responsibility to lead and coordinate the training work of Samsung products; Mobile series, PC, Tab, Wearables from a Nordic perspective. This role performs an important function ensuring that external retail stores, call centers, promoters as well as internal Field Force are well trained about Samsung’s products. With the purpose to drive recommendation rate in our customers’ stores and internal channels as well as create a positive impact on sell-out. Communicate and drive co-operation across the Nordic countries.

What will be the job scope & key deliverables?

Lead the overall training strategy and execution for the Nordic market in close collaboration with the local product trainers and their respective field force teams. Oversee and lead Samsung’s development of training in the market together with the whole retail organization.

What do we need for this role?

Preferred Qualifications:

What type of person are we looking for:

Required travel days:

Samsung is a dynamic company in a fast moving industry, there are opportunities to grow and develop! In order to enjoy working with us you must be a person who appreciates tempo, cross team collaboration, change and to take own initiatives.

• Develop together with Product Management curricula and key messaging for product & sales training of floor sales staff with end user benefits in focus.

• Partner with Product Management and Marketing teams to ensure customer messaging and branding is fully integrated into all Nordic product & sales training.

• Manage product trainings for new hires e.g. Field Force and Key Account Managers providing coaching and mentoring.

• Lead projects of Nordic training events incl. budget responsibility.

• Lead GTM processes and plans from a training perspective.

• Educate Field Force, Samsung Support, Contact Centers and other relevant stakeholders in the benefits of Samsung products

• To some extent, field travel to understand the floor sales persons needs and collect feedback on the product & sales trainings will be conducted

• Project lead of Nordic training events from concept creation and budgeting to execution

• Follow up quarterly on Nordic education progress and reporting to appropriate stake holder(s)

• Upper secondary school. Academic background or other higher education is an advantage, preferably with communications/marketing degree

• Great leadership skills and used to driving team performance.

• Organizational and solid knowledge of IT/Reporting systems.

• Above average knowledge in especially PowerPoint and similar software for creation of material.

• Fluency in English & other Nordic Language

• Experience from supporting and coaching a team of high performing individuals.

• Great presentations skills with strong variation

• from internal product presentations to on-stage at exhibitions/fairs.

• Experience and strong strong interest in tech products.

• Budget ownership and the ability to meet strict deadlines.

• Supports others and shows respect and positive regard for them in social situations. Puts people first, working effectively with individuals and teams, clients and staff.

• Behaves consistently with clear personal values that complement those of the organisation Communicates and networks effectively. Successfully persuades and influences others.

• Relates to others in a confident and relaxed manner.

• Open to new ideas and experiences. Seeks out learning opportunities. Handles situations and problems with innovation and creativity. Thinks broadly and strategically. Supports and drives organisational change.

• Plans ahead and works in a systematic and organised way. Follows directions and procedures. Focuses on customer satisfaction and delivers a quality service or product to the agreed standards.

• 2-5 days per month (national and international travel).