StockholmSwedenRemote

495 other offers

SMB1d ago

Senior Customer Success Manager

About the role

At Ingrid, we help retailers turn delivery into a competitive advantage. Our platform connects merchants, carriers, and consumers to create smarter delivery experiences — improving conversion, reducing friction, and building stronger customer loyalty. We work with some of the most well-known retail brands in Europe, and we’re on a mission to create a better delivery experience for everyone.

We’re now looking for a Senior Customer Success Manager to join our team.

This is a role for someone who thrives in strategic customer partnerships, knows how to turn insight into action, and enjoys working closely with senior stakeholders to drive measurable value. You will own relationships with key and complex customers, helping them realize long-term impact from working with Ingrid while also influencing our internal priorities through customer insight.

About the role

As a Senior Customer Success Manager at Ingrid, you will act as a strategic partner to some of our most important customers. You will lead executive-level conversations, define success plans, support renewal and growth opportunities, and ensure customers see clear business value from their partnership with us.

**You will also play an important role internally — shaping how we work, mentoring others in…

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Ingrid is open for

• People working inCustomer Support
• Interested to work inStockholm
• Who specialize inAccount Management or Customer Success Management
• Full-time position
• With experience levelSenior
• With a capacity of40 hours per week
• Our salary budget is

The story

Since 2015, Ingrid has been around to fix the global problem surrounding e-commerce i.e. bad delivery experiences.

Our mission is to make online shopping as convenient as traditional shopping used to be, by giving consumers more freedom of choice and merchants the solutions to meet all needs.

There are

51

• 200

employees in the company

Below 1M

Company annual revenue

Offices

We currently operate from Stockholm, Sweden and Wrocław, Poland.

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