StockholmSwedenRemote

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SMB11h ago

Customer Success Manager

About the role

About the job

Outpost24 is currently seeking a Customer Success Manager (CSM) to join our Attack Surface Management (ASM) business unit!

As a CSM, you will play a crucial role in ensuring customer satisfaction, engagement, and retention. Your focus will be on driving adoption, reducing churn, and maximizing contract renewals by fostering strong relationships with customers and proactively addressing their needs.

As a Customer Succes Manager your key responsibilities will include:

Onboarding and Engagement:

• Guide customers through the onboarding and implementation process to ensure a seamless adoption of Outpost24’s ASM solutions.
• Act as the primary point of contact for assigned accounts, building long-term relationships and maintaining regular communication.
• Monitor customer health, product usage, and overall satisfaction to proactively identify risks and opportunities for engagement.
• Conduct success reviews and strategic business discussions to ensure customers continue to see value in Outpost24’s ASM offerings.

Retention and Renewal Management:

• Drive customer retention efforts by ensuring adoption, engagement, and alignment with business goals.
• Identify potential churn