Self-Employed Collections Executive

What the role is At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties. We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success. Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results. Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress. At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve. Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations. What you will be working on The Self-Employed Collections Department manages the collection of MediSave contributions from self-employed persons (SEPs), collection of platform worker (PW) CPF contributions and PW CPF Transition Support scheme. In this role, you will: Participate in system projects relating to the self-employed scheme (SES) e.g. draft testing scenarios and conduct user testing Draft replies to frequently asked questions relating to the SES Handle enquiries and appeals from SEPs who are concurrently working as PWs i.e. (PW-SEPs) Assess disputes from PW-SEPs on their SEP net trade income and MediSave payable under the SES and draft replies accurately on the outcome of disputes Manage multiple concurrent assignments efficiently and prioritise tasks based on urgency and importance Ensure service standards are maintained, particularly during periods of increased enquiry influx Work collaboratively with supervisors and other stakeholders in clearing correspondence cases Support the management by providing data and profiles of PW-SEPs for escalated case management Assist in reviewing and improving scheme operational procedures to ensure they are up-to-date and streamlined Participate in discussions with various stakeholders across teams and groups, to understand requirements and establish processes effectively Provide administrative support and phone duties to handle calls from frontliners What are we looking for We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas wi