Junior Site Reliability Engineer (Remote/DevOps) - Proficiency in Mandarin)

Technical Operation Support About Our Client Our Client is a fast-growing AI start up headquartered in the US. Their product helps creators automatically repurpose long-form videos into short, high-engagement clips, serving millions of users worldwide. Role Background As their business scales, they are building a cross-time zone operations support system. This role serves as a critical bridge between their Canada-based engineering team and Asia time zone coverage, ensuring immediate incident response and system support during China business hours. Key Responsibilities Environment Management& Automated Operations Own the full lifecycle of Staging and Production environments including daily operations, resource scaling, automated deployments, and pre-release validation. Incident Response &Troubleshooting Support engineer owners during production incidents. Responsibilities include initial triage, executing mitigation actions(degradation/rollback), and participating in root cause analysis and post-mortems. System Monitoring &On-Call Coverage Participate actively in the on-call rotation, monitor system health metrics in real time, and ensure immediate response and escalation when anomalies are detected. Operational Compliance& Documentation Follow production environment protocols strictly, maintain complete records of all changes, and continuously improve operational runbooks. Facilitate requirements discussions and translate specifications and, translates pecifications and provide technical support in both ENGLISH and MANDARIN with stakeholders in China who communicate solely in MANDARIN. Requirements Background Bachelor's degree in Computer Science, Information Management, or a related field. 1–2 years of operations or backend development experience at an internet company. Technical Skills (must have) •               Proficient in Linux command-line operations and Shell scripting •               Basic log analysis skills - ability to identify critical errors from large volumes of logs •               Familiarity with basic database operations (SQL queries, cache clearing) •               Proficient (written and spoken) in ENGLISH and CHINESE (Min B3 in  GCE "O"Level CHINESE) or equivalent) to facilitate requirements discussions, translate specifications and provide technical support with MANDARIN-SPEAKING ONLY stakeholders in China. •               Detail-oriented: treats production environments with care and strictly follows operational procedures •               Calm under pressure: able to maintain composure and communicate clearly during live incidents Bonus Qualifications Cloud platforms: Hands-on experience with GCP or AWS; familiarity with Infrastructure as Code (IaC) concepts Containerization: Basic Kubernetes (K8s)command experience; understanding of container orchestration Monitoring tools: Experience with Datadog, Prometheus, or Grafana Middleware: Hands-on experience with Redis, MongoDB, or PostgreSQL Work Setup Work mode: 10