Computer Operator - 12 months agency contract

Duration: 12 Months Working Hours: 8.30am - 6pm, Monday - Fridays. Standby and shift work may be required Location: Roaming + Islandwide support may be required Responsibilities Deliver high-quality L1 and L2 end-user support across desktops, laptops, and mobile devices (Windows, macOS, iOS, Android) with minimal supervision Own and drive incident resolution end-to-end via ITSM platforms (e.g., ServiceNow), ensuring strict adherence to SLAs, prioritization, and escalation protocols Manage full user lifecycle processes with precision, including account provisioning and deprovisioning via Active Directory, Okta, and related IAM tools Administer and enforce endpoint management standards using tools such as Intune, Jamf, and SCCM, including device deployment, configuration, and compliance Maintain accurate IT asset and records, ensuring full traceability through regular audits and lifecycle management Implement and support endpoint security controls, including encryption, patch management, and vulnerability remediation in line with security policies Diagnose and resolve complex network and connectivity issues (VPN, Wi-Fi, remote access) with strong troubleshooting discipline Provide advanced support for collaboration technologies (e.g., Microsoft Teams, AV/meeting room systems, hybrid workplace setups) Act as a point of escalation for high-priority incidents, ensuring timely resolution and clear stakeholder communication Collaborate effectively with internal teams and external vendors to resolve issues within defined timelines and quality standards Requirements Diploma or Degree in IT, Computer Science, or a related discipline Minimum 3–5 years of proven experience in IT support / End User Computing / Service Desk within a structured, SLA-driven environment Strong hands-on expertise in Windows environments is mandatory; working knowledge of macOS and mobile device support is expected Demonstrated experience with endpoint management tools (Intune, Jamf, SCCM) and ITSM platforms (e.g., ServiceNow) Solid understanding of identity and access management, including Active Directory and Okta Strong grasp of networking fundamentals, with the ability to independently troubleshoot VPN, Wi-Fi, and connectivity issues Proven ability to handle incidents autonomously, prioritize effectively, and manage multiple tasks under pressure Excellent analytical, problem-solving, and communication skills, with the ability to engage stakeholders professionally Candidates must be detail-oriented, process-driven, and capable of operating in a fast-paced, high-demand environment Interested parties, please click the "" below. We regret that only shortlisted applicants would be notified. Evonne Png Wen Xuan | REG No : R22105531 PERSOL SINGAPORE PTE LTD | EA License No : 01C4394 By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purpose