Cloud Support engineer (AWS)

Key Responsibilities Provide L2 application and system support, investigating incidents, alerts, and performance issues to restore services within SLA timelines. Troubleshoot complex problems using logs, monitoring tools, and diagnostics; conduct root cause analysis and implement preventive fixes. Collaborate with L3 engineers, DevOps teams, and vendors to resolve escalated technical issues and support deployments or releases. Monitor system health proactively, execute approved patches/configuration changes, and maintain operational stability. Maintain clear documentation (runbooks, SOPs, incident reports) and support compliance, audits, and security best practices. Requirements Diploma or higher in Computer Science, IT, or related field Min. 4 years of working experience in application/system support or operations roles. Working knowledge of cloud platforms (AWS preferred), databases (MySQL/PostgreSQL), and REST API integrations would be advantageous. Strong troubleshooting, analytical, and incident-handling skills in high-availability or mission-critical environments. Familiarity with ticketing/on-call processes, change management practices, and operational documentation standards. By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Policy (scientecconsulting.com/-policy). This authorizes us to: • Contact you about potential opportunities. • Delete personal data as it is not required at this application stage. All applications will be processed with strict confidence. Only shortlisted candidates will be contacted. XXXX XXXX (Zoe) l Outsourcing Team ScienTec Consulting Pte Ltd - 11C5781