Senior MS CRM Developer

Key Responsibilities: Provide L2/L3 support for incidents and service requests in D365 and MS CRM platforms. Analyse, diagnose, and resolve application issues, performance bottlenecks, and integration errors. Collaborate with business users to gather enhancement requirements and convert them into technical solutions. Implement configuration changes, custom workflows, plugins, and custom reports using Power Platform tools. Perform code reviews, unit testing, and coordinate UAT with business teams. Manage release deployments across environments (Dev, QA, Prod) following change control processes. Monitor system performance and proactively identify areas of improvement. Liaise with Microsoft support for complex issues or product bugs. Maintain and update technical and functional documentation. Stay current on Microsoft updates, patches, and roadmap to ensure platform compatibility. Required Skills & Experience: 6+ years of hands-on experience with Microsoft Dynamics 365 CE / CRM Online / On-Premise. Strong understanding of CRM modules such as Sales, Customer Service, and Marketing. Strong understanding on the Custom Portal, Power Pages, Logic Apps, Azure Functions, Batch Jobs, APIs and Third Party Integrations using Power Platform. Proficiency in: Customization & Configuration in D365 JavaScript, C#, .NET,  Power Automate, and Power Apps Plugins, Workflows, Custom Entities, Business Rules Data Migration and Data Management Experience with Power Platform tools including Power BI is a plus. Familiarity with Azure services (e.g., Logic Apps, Azure Functions) is an advantage. Experience working in Agile or ITIL-based support environments.