System Engineer L1

To provide 24x7 support for running on 12 hours shift. Assisting in the verification, isolation and / or provision of a temporary work around for the incident / problem logged. Resolving the incident / problem onsite. Escalating unsolvable problems and service requests to the System and / or  Software Engineer and reporting the escalation to the Project Manager. Generating the relevant administrative records and reports. Introducing and integrating new technologies into existing environments. Applying operating system updates, patches, and configuration changes. Adding, removing, or updating user account information, resetting  passwords, etc. Answering technical queries. Maintaining the configuration of the system. To implement Service Request and Change Request. Contacting OEM / Vendor for technical support.