Assistant Engineer, Vehicle (Contract)

Job Description To ensure overall customer satisfaction with company’s Aftersales service Liaise with customers to arrange for vehicle servicing and repairs Liaise with vendors and contractors on repair jobs or service Perform diagnosis on vehicle for fault finding report Open job card in Maximo system and demand parts Oversee a team of Technicians and assign them to carry out repair/service job Documentation and reporting (mileage, parts list, fault codes, etc) Provide customers with timely updates on progress Ensure customers provide timely submissions through follow-ups Provide breakdown support to customer Carry out recall/warranty job as documented by MAN and others Other functions as required by superior Requirements Computer literacy Basic oral and written communication in English Customer service oriented Professional and able to adapt to situational changes Judgement of urgency