IT OPERATION ANALYST- ITSM - Freshers Welcomed!!

Job Description & Requirements IT Operations & Business analyst

• (1-Year Renewable Contract) 📍 Location: Changi, Singapore 📅 Contract: 1 Year (Renewable) 🕐 Environment: Mission-critical airport operations (24/7 support environment) We are looking for a motivated and service-oriented IT Operations & Business analyst to support the implementation of IT initiatives and ensure operational excellence across technology systems . This role will work closely with internal teams, vendors, and stakeholders to support IT operations, solution deployment, troubleshooting, and continuous improvement initiatives . The position offers strong exposure to digital systems, infrastructure technologies and enterprise IT operations . Candidates who are comfortable with a 1-year renewable contract engagement are welcome to apply. Key Responsibilities 🔹 Collaborate with stakeholders (internal teams and external vendors) to support incident troubleshooting and resolution under the guidance of senior engineers. 🔹 Assist technical teams in gathering requirements, preparing documentation, and proposing technical solutions along with operational performance metrics. 🔹 Support project implementation and change management processes to ensure IT solutions meet business, functional, and technical requirements. 🔹 Assist in day-to-day operations, monitoring, maintenance, and enhancement of IT systems 🔹 Participate in 24/7 standby or support rotations when required to ensure operational continuity. 🔹 Contribute to process improvements and operational efficiency initiatives across IT and business processes. 🔹 Support the evaluation and adoption of new technologies , including: Automation tools AI-assisted operations Cloud platforms Endpoint security solutions IoT devices Digital passenger systems 🔹 Maintain accurate technical documentation, SOPs, inventory records, and operational checklists . Requirements ✔ Diploma or Bachelor’s Degree in Information Systems, Information Technology, Computer Science, Systems Engineering, or related discipline ✔ Minimum 1 years of relevant experience in system support, IT operations, or technical domains ✔ Basic understanding of Networking, System Administration, Cloud Technologies, or Cyber Security ✔ Familiarity with IT Service Management practices will be advantageous ✔ Certifications such as ITIL Foundation, CAPM, or related project management certifications are a plus ✔ Strong analytical thinking, documentation, and project coordination skills ✔ Good communication and stakeholder management skills to work effectively with internal teams and vendors ✔ Proactive, responsible, and eager to learn , with the ability to escalate issues appropriately ✔ Comfortable working in a dynamic 24/7 operational environment Why Join This Opportunity? ✨ Work within technology environment ✨ Exposure to large-scale mission-critical IT systems ✨ Opportunity to work with modern technologies including cloud, AI operations, and IoT ✨ Collaborative environment with cro