Service Excellence & Case Support Executive (Public Service)

Support users through end-to-end case journeys—seeking an empathetic, detail-oriented communicator skilled in problem-solving and stakeholder coordination. Sector: Government Location: City Hall Duration: 1 Year Working hours: Monday- Thursday: 8:30am - 6:00pm, Friday: 8:30am

• 5:30pm Salary: $3500 Per Month Job Scope: Manage and respond to public written enquiries and correspondence Collaborate with internal departments and external agencies to enhance service quality and user experience Serve as the primary point of contact, managing enquiries and providing timely, professional responses Promote service excellence resources and foster a service-oriented culture Provide empathetic support, including guidance and referrals to relevant support services where needed Requirements: Proficient in Microsoft Office (Word, Excel, PowerPoint) Prior customer service experience/case support experience is advantageous By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Policy(scientecconsulting.com/-policy). This authorizes us to: Contact you about potential opportunities. Delete personal data as it is not required at this application stage. All applications will be processed with strict confidence. Only shortlisted candidates will be contacted. Law XinXuan Stesha -R25128662 ScienTec Consulting Pte Ltd - 11C5781