Business Analyst #ESY

Requirements & Analysis • Gather and analyse business requirements for system enhancements, operational workflows, and new system implementations. • Work closely with stakeholders to understand real-world constraints, usability challenges, and pain points, ensuring solutions are practical and field ready. • Translate operational processes into clear functional requirements, user stories, and acceptance criteria. Delivery Support • Participate in feature refinement discussions and support Product Owners in planning development initiatives. • Communicate requirements clearly to developers and UI/UX teams, ensuring alignment and shared understanding. • Support sprint activities by clarifying requirements, addressing queries, and validating delivery readiness. Testing & UAT • Prepare test scenarios and test data based on requirements and end-to-end operational workflows. • Perform functional testing and coordinate User Acceptance Testing (UAT), including acceptance sign-off. • Facilitate defect triage, bug fixing, and resolution tracking to ensure timely closure. BAU Support • Provide ongoing BAU support for live systems, including responding to business queries and troubleshooting system issues. • Log, track, and follow up on incidents and defects, working with technical teams to ensure timely resolution. • Coordinate production releases with technical teams and internal stakeholders. Documentation & Training • Maintain comprehensive documentation including process flows, SOPs, and system guides. • Develop training materials and support onboarding or training sessions for external users and internal stakeholders. Stakeholder & Improvement • Act as a liaison between DSM, technical teams, and internal stakeholders to ensure alignment throughout delivery. • Conduct workshops and knowledge-sharing sessions for project teams and new members. • Identify opportunities for process automation and efficiency improvements. • Contribute to roadmap planning and recommend enhancements based on user feedback and system performance.