Digital Transformation Associate

Job Summary Support digital transformation initiatives by collaborating with BI, IT, and business teams to improve CRM integration, fleet management, and operational digitalisation, enhancing process efficiency and system adoption. Responsibilities Support digital and transformation initiatives across CRM integration, fleet management systems, and operational digitalisation to enhance business processes Collaborate with BI, IT, and business teams to identify and implement process improvements that increase data visibility and system adoption Analyze data and develop dashboards using tools such as Microsoft Power BI and Tableau to support decision-making Validate data accuracy and ensure system processes meet operational requirements Document processes and standard operating procedures (SOPs) to facilitate knowledge sharing and system use Coordinate basic project activities to support system implementation and automation projects Apply analytical thinking to break down problems and propose structured solutions for digital initiatives Demonstrate learning agility by quickly adapting to new systems and tools in a fast-paced environment Take ownership and accountability by proactively driving tasks to completion Collaborate effectively with stakeholders across business, IT, and operations teams to achieve project goals Preferred competencies and qualifications Coding and basic SQL skills to support data manipulation and analysis (preferred) Intermediate to advanced proficiency in Excel for data handling and reporting Familiarity with CRM workflows and lifecycle to support integration and system improvements Experience or knowledge of automation tools such as Power Apps or Zapier (bonus) Basic understanding of system integration concepts, including APIs (bonus) Strong written and verbal communication skills to document processes and engage stakeholders Basic project coordination skills to assist in managing digital projects