Senior Sales Support Agent

Closing date : 06 Apr 2026 Job Purpose At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation, ambition, and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce. Provide comprehensive best in class sales support across all channels and segments to Emirates’ trade partners in order to maximize revenue and achieve commercial targets. Support the sales teams and external customers ensuring that all requests are actioned promptly. Assist to create and maintain customer records, requests and client complaints. Co-ordinate and support the sales team in the selling and marketing of all products through efficient handling of direct mail and tele-sales. Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframes. Maintain an effective and efficient records system of all documentation for the sales team. Records should be maintained accurately and should be easily retrievable in order to avoid loss or delays. Respond to general queries from external customers and escalate issue to the sales team or Sales Support Team Leader/Manager as appropriate. Liaise with other departments in terms of getting any required information for accurate and prompt actioning of transactional sales activities thereby reducing the time lag and increasing customer satisfaction. Ensure customer satisfaction by solving any problems faced and handling all complaints promptly. Support the Sales Support Team Leader / Sales Support Manager with Ad-hoc projects as needed. Troubleshoot trade partner inquiries, resolve problems, answer contractual queries in order to maximize sales opportunities. Ensure timely and accurate distribution of fare rules and contracts for all sales channels and accounts. Maintain an understanding for all relevant commercial products outstanding in the marketplace. Provide written communication for general commercial correspondence, redirect correspondence to relevant departments and or sales colleagues where appropriate. Prepare and circulate ad hoc commercial and sales advisory notices. Obtain approval, keep records and provide stats for ad hoc fare amendments, ad hoc conditions of travel amendments, and other commercial activities(e.g. excess baggage, ticket/fare validity, change of class, switch on sales, skywards status matches, agent AD tickets, special agent fares, chauffeur drive, STPC bookings, expired fare waivers, lounge passes, etc.) Create reservations, arrange ticketing and fare collection as directed, resolve booking problems. Regularly maintain and update salesforce.com. Produce when required commercial reports using Emirates Group’s systems. Administer the preparations and organization of Client/Agency familiarization events, co-ordinate with