Service Designer, Service Transition - London - tbc
Description
Service Design and Introduction Lead/Specialist Remote UK
The purpose of this role is to provide Service Design and Transition expertise for BAU projects across a telecommunications business.
Job Description
Service Design authority
Ensuring Architecture, Design and Transition outputs are effectively scoped, planned and delivered on time.
Drive service design governance across complex solutionsDevelop and maintain end-to-end process and policies, operational interfaces, workflow models
Own the engagement with Managed Services OSS functions, ensuring adherence to standardised configurations and frameworks
Lead design workshops with 3rd party suppliers, documenting and testing operational interfaces and working practices in order to meet contract obligations
Create and own Service Design Packages that can be effectively implemented and transferred to operationsAssess customer requirements, ensuring service design compliance
Evaluate customer contracts, identifying risks and financial exposure and provide mitigation strategies either through service design augmentation, or contract amendmentsIdentify non-standard OSS requirements and engage relevant functions/teams to prioritise implementation
Attend senior management-level meetings to obtain business requirements, offer solutions, and impress best-practice capabilities.
Establish regular communications with team and stakeholders, develop and present professional materials.
Acting as the key interface for the Service Dethe operational environment for consistent, predictable and smooth transition of services into the live operation in accordance with agreed acceptance criteria requirements
Qualifications
Bachelor's degree Telecommunication Engineering, Business Information Systems or 8 years industry experience or equivalent.
ITIL v3 or V4 foundation certification, or TOGAF experience desired
Proven ability to effectively communicate complex ideas, issues, concepts and solutions to clients and executive project stakeholders
Experience in Public Safety technologies eg Tetra or P25 would be advantageous
Understanding of cellular networks architectures and functionality would be beneficial
Solid foundation in networking concepts, eg routing, switching, IP Addressing, and Internet routing protocols is beneficial
PMP certification beneficial
Must possess a strong desire for high customer satisfactionStrong analytical and problem solving skills
Must have ability to work in fast paced environment, balance priorities and juggle multiple tasks in parallel
SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.