IT Team Leader - Perm - Educational Trust

IT Team Leader - Perm - Educational Trust

Full-Time | 37 hours per week

Location: 5 day onsite at St Albans

Salary: £39,152-£41,771 + 27 days holiday plus bank holidays

We're seeking a proactive and technically strong IT Team Leader to oversee multi-site IT operations and ensure the smooth running of essential systems within a busy school environment.

About the Role

You'll lead the day-to-day performance of IT services across both primary and secondary school settings, ensuring systems are resilient, reliable, and fit for purpose. Acting as the senior technical escalation point, you'll play a pivotal role in maintaining infrastructure, supporting key school activities, and driving service improvements.

Key Responsibilities

• Oversee daily IT operations and ensure excellent service delivery
• Manage incidents, service requests, and major issue resolution
• Communicate effectively with senior stakeholders during disruptions
• Provide technical leadership across networks, systems, and end-user devices
• Support and maintain a wide range of technologies including PCs, Apple devices, printers, displays, telephony, and network infrastructure
• Proactively monitor alerts and resolve issues (eg, firewalls, backups, email quarantines)
• Liaise with third-party suppliers to ensure timely issue resolution
• Line manage IT Technician(s), including supervision, workload allocation, and professional development
• Lead and support local IT projects from conception to completion
• Maintain clear and accurate operational documentation
• Contribute to ongoing improvement of IT systems, processes, and service delivery

Skills & Experience Required

• Experience managing IT support staff or technicians
• Strong technical capability across enterprise IT environments
• Ability to resolve complex technical issues and act as a senior escalation point
• Knowledge of Microsoft Server, Active Directory, Windows, Apple OS, networking, backups, wireless, certificates, endpoint management, and Microsoft 365/Entra
• Experience working in environments with SLAs or high operational expectations
• Strong organisational, communication, and problem-solving skills
• Ability to work under pressure and make sound decisions
• Customer-focused, professional, and calm when handling complex issues
• Experience with iOS devices is an advantage
• Experience with virtualisation, disaster recovery, and business continuity is desirable
• Must be able to drive to visit other sites

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.