Service Desk Analyst

We are looking for a number of Service Desk Analysts to join the successful IT support team within the NatWest Group providing First line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll be working from home 4 days a week and provided with the equipment you need, plus for one day a week you will head to our new office with free parking to join the rest of the team to collaborate. What you will be doing:

• Provide a single point of contact to internal colleagues reporting IT related issues
• Diagnose and resolve technical issues using your problem-solving skills and questioning techniques
• Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need:
• A passion for customer service
• Ability to flex your communication, both written and verbal
• Previous service desk experience and understanding of working to KPI's is an advantage
• Knowledge of Windows 10, Microsoft applications, Active Directory & Exchange

• skills need but not essential as training is provided What we will offer in return:

• Day rate £132.33 + Overtime and Shift Allowance
• Opportunity based on performance to move into a Permanent role with NatWest
• 8 weeks paid training

If you're interested and you would like to know more then please. IND_PC1

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.