Support Team Lead

IT Support Team Lead

£45,000 - £55,000

We're supporting a well-established technology-led business in North Manchester that is currently going through a major modernisation of its infrastructure and platform environment.

As part of this journey, they are looking for an IT Support Team Lead to take ownership of the internal infrastructure and support function, leading a small team while ensuring the environment remains stable, secure and well managed as the wider platform evolves.

This is a hands-on leadership role suited to someone who is comfortable operating across on-prem infrastructure, support operations and internal systems, while bringing structure, accountability and technical leadership to the team.

The business operates in a fast-moving environment with a collaborative culture and a strong emphasis on ownership, problem solving and teamwork.

The Role

You will be responsible for leading the internal support and infrastructure function, acting as the escalation point for technical issues while ensuring the team delivers a high level of service across the organisation.

You'll work closely with the wider engineering and platform teams to support the business as infrastructure continues to modernise.

Key responsibilities include:

• Leading and mentoring a small team of support engineers
• Acting as the technical escalation point for complex infrastructure and support issues
• Managing workloads and ensuring the team delivers effectively across day-to-day support activity
• Overseeing internal infrastructure including servers, networking and system administration
• Contributing to infrastructure improvements and supporting ongoing modernisation work
• Producing bi-weekly reports on platform health and support activity
• Working closely with engineering and platform teams to ensure stability across environments

Technical Environment

This role sits across a mix of on-prem infrastructure and modern platform tooling, so the successful candidate will be comfortable operating across both.

Key technologies include:

• Microsoft 365 ecosystem - Entra, Intune, Active Directory, GPO, SSO, Teams, SharePoint
• Virtualisation - VMware/vCenter/ESXi
• Servers & Storage - Dell infrastructure
• Operating Systems - Windows 11, Windows Server (2019+), Ubuntu
• Networking - Firewalls, switching (OS10), core networking principles
• Database administration - basic MS SQL tasks including backups and instance management
• Security & patching practices - antivirus, vulnerability management and 3-2-1 backup strategy

This role requires someone who is technically credible and comfortable leading from the front.

We're particularly interested in candidates who:

• Have strong experience working across infrastructure and support environments
• Are confident acting as the technical escalation point for complex issues
• Have previous experience leading or mentoring support engineers
• Are comfortable managing on-prem infrastructure environments
• Can bring structure, accountability and strong operational practices to a team
• Have a collaborative mindset and enjoy bringing people on a journey during change

Cultural fit is extremely important for this role. The business operates with a high level of ownership and collaboration, so the successful candidate will need to be someone who:

• Communicates clearly and works well across teams
• Is pragmatic and solutions-focused
• Enjoys solving problems rather than escalating them

Logistics:

Hybrid - 5 days onsite initially then 2 days onsite 3 remote

If you're someone who enjoys solving infrastructure challenges and operating in environments where things are evolving quickly, this role offers the opportunity to make a real impact.