Application Lead

Application Support Lead - Financial Services | Hybrid (West Midlands) | £50,000 + Excellent Benefits

Are you an experienced Senior Application Engineer/Application Support Lead looking to step into a role with real impact, ownership, and growth?

Our client, an award-winning UK financial services organisation, is expanding and looking for a talented Savings Solutions Support Lead to join their friendly, collaborative team.

This is a fantastic opportunity to play a key role in shaping application stability, performance, and service excellence within a growing digital function.

The Opportunity

As the App Support Lead, you will:

• Oversee the day-to-day stability, performance, and security of key Savings applications.
• Act as the primary escalation point for incidents and problems, restoring service quickly and leading thorough root-cause analysis.
• Work closely with Delivery, Product, Technical Leads, and third-party partners in a true "one-team" model.
• Mature support processes, documentation, monitoring and alerting to improve operational resilience.
• Use data, service metrics, and trends to identify improvements and prevent repeat issues.
• Balance customer impact, risk, and value when prioritising work and making decisions.

About You

You will bring:

• Strong technical and leadership experience supporting and managing IT applications - ideally within financial services or mobile environments.
• Experience improving support processes, monitoring, communications, and service reliability.
• Excellent communication and collaboration skills, working effectively across IT, business, and supplier teams.
• A proactive mindset and structured problem-solving approach, using data to drive sustainable improvements.
• A people-focused attitude that supports team development and fosters a culture of learning and continuous improvement.
• Experience with low-code platforms is desirable but not essential.

Working Model

• Hybrid working - ideally West Midlands based, w(flexible based on team needs).
• Remote candidates may also be considered.

Benefits & Perks

This organisation offers a highly competitive package, including:

• 25-30 days holiday + birthday, Christmas Eve & New Year's Eve off
• Share save scheme
• Profit-related pay
• Up to 10% pension contribution

Interested?

If you're passionate about application support, enjoy improving processes, and want to join a growing, people-focused organisation - we'd love to hear from you.

Apply today or reach out for a confidential conversation.