Operations Service Analyst | Application Support | Salesforce | AWS |.NET | ITIL

Operations Service Analyst required to support BAU operations and ensure stability of Sales Service applications, CRM platforms, and integrated systems in an enterprise environment. Key Responsibilities: Hands-on support of BAU operations across production applications and integrations Support.NET applications, AWS environments, and Salesforce (incl. Salesforce Shield) Manage incidents, service requests, and changes within SLA targets Perform root cause analysis and drive issue resolution Monitor system health, performance, and service stability Support integrations, APIs, and smaller application ownership (end-to-end) Coordinate across business, engineering, infrastructure, and vendors Maintain SOPs, run books, and operational documentation Support release, change, and deployment activities Contribute to governance, reporting, and compliance Must Haves: Highly hands-on, execution-focused doer Comfortable working at pace and delivering across multiple tasks Proactive, able to take initiative with minimal oversight Strong troubleshooting and problem-solving skills Flexible and adaptable mindset Key Skills: Application Support & Production Operations ITIL (Incident, Problem, Change Management) Salesforce (incl. Salesforce Shield) AWS,.NET, SQL/PostgreSQL ITSM tools (ServiceNow, Jira) API/integration support Experience: 3-6 years in Application Support/Operations in an enterprise environment Experience with CRM/Sales Service systems and integrations Understanding of service life cycle and deployment processes