Support IT / Helpdesk - Niveau 2 - F/H/X

This job ad was AI-translated from French. See original Job summary Hide Amaris Consulting is an independent consulting and technology firm. Join our global team of 7,600 talents across 60 countries! Tasks Provide VIP IT support on-site for users in Lausanne. Troubleshoot hardware and software in Windows and macOS environments. Assist with onboarding and offboarding IT processes for users. Skills Must have a degree in IT or equivalent with 2+ years of experience. Strong knowledge of asset management tools and user support. Excellent communication skills in professional English. AI Generated Summary Is this helpful? Who are we? Amaris Consulting is an independent consulting and technology company serving businesses. With over 1000 clients worldwide, we have been deploying solutions for major projects for more than a decade - all made possible by an international team of 7,600 talents spread across 5 continents and more than 60 countries. Our solutions focus on four different business areas: Information systems and digital, telecommunications, life sciences, and engineering. We aim to create and develop a talent community where all team members can reach their full potential. Amaris is your "stepping stone" to cross the rivers of change, to face challenges, and to successfully complete all your projects. At Amaris, we are committed to offering our candidates the best possible recruitment experience. We seek to better know and understand our candidates, challenge them, and share our impressions as quickly as possible. Here is what our recruitment process looks like: First contact : Our process usually starts with a brief virtual/phone conversation to learn more about you! The goal? To get to know you, understand your motivations, and ensure we offer you the position that best suits you! Interviews (on average, the number of interviews is 3

• but it may vary depending on the seniority level required for the position). During the interviews, you will meet members of our team: your future manager of course, but also others you will work with. These interviews will allow us to learn more about you, your experience and skills, as well as about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our history, our teams, and your career opportunities! Case study : Depending on the position, you may be asked to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc. As you know, every person is different and so is every role in a company. That is why we must adapt accordingly, so the process can sometimes be somewhat different for each candidate. That said, we always put ourselves in the candidate’s shoes to offer the best possible experience. We look forward to meeting you! Job description As part of our development, we are looking for a On-site IT Support (VIP) in the Lausanne region, Switzerland, to strengthen our team and support our clients in their IT projects. 🔥 Your responsibilities Provide Level 2 IT support on-site for users Work on Windows and macOS environments Diagnose and troubleshoot hardware and software equipment Support users during onboarding and offboarding Manage IT assets and hardware inventory Support meeting room and videoconferencing equipment Follow IT processes and security rules Maintain excellent relationships with users Demonstrate autonomy and reliability in managing interventions Provide VIP support and assist IT events Manage critical incidents under pressure Adopt a premium attitude and demonstrate discretion Communicate in professional English Be available for extended hours and specific events 🎯 Your profile Degree in computer science or equivalent Minimum 2 years of experience in on-site IT support Proficiency in Windows and macOS environments Professional English required Driving license B highly recommended Good knowledge of asset management and user support tools Experience in VIP support and critical incident management appreciated Autonomy, reliability, and excellent interpersonal skills Availability for overtime, events, and on-call duty (max. 1 week out of 4) 💡 Our company culture: An international community bringing together more than 110 nationalities An environment where trust is central: 70% of our key leaders started at the first level of responsibility A robust training system with our internal Academy and more than 250 modules available A dynamic work environment with regular internal events (afterworks, team buildings, etc.) A strong commitment to CSR, notably through our WeCare Together program Amaris Consulting is committed to promoting diversity within its workforce and creating an inclusive work environment. We consider applications from all qualified individuals regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or any other characteristic. Special attention will be given to candidates with disabilities. and join our team for a rewarding and s timulating career!